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Lessons in Six Sigma : 72 must-know truths for managers

Author: Debashis Sarkar
Publisher: New Delhi ; Thousand Oaks, Calif. : Response Books, 2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Six Sigma is a highly disciplined process, which helps to create and deliver near perfect products and services to customers. This title looks at how this methodology can be adopted and implemented  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Debashis Sarkar
ISBN: 0761998438 9780761998433 8178293676 9788178293677
OCLC Number: 54454923
Notes: Includes index.
Description: xviii, 244 pages : illustrations ; 18 cm
Contents: Machine derived contents note: Contents --
Preface --
Lesson ?1 --
Six Sigma is a structured problem solving methodology which is a powerful lever for business improvement. --
Lesson ?2 --
It?s CEO and only the CEO who can make Six Sigma successful in an organization. --
Lesson 3 --
Take the members of the senior management team on board with a Champions Workshop --
Lesson 4 --
Precede Six Sigma deployment with an organizational assessment --
Lesson 5 --
Create a deployment platoon for execution of Six Sigma projects --
Lesson 6 --
The responsibility for success of Six Sigma projects lies with the Champions --
Lesson 7 --
Improvement with Six Sigma entails finding and working with critical X?s in a process --
Lesson 8 --
Build solid infrastructure pillars to support Six Sigma in the organization --
Lesson 9 --
Appoint a marketing manager for selling and marketing Six Sigma as a product to the employees of the company --
Lesson 10 --
The Quality Council should drive Six Sigma implementation across the organization --
Lesson 11 --
Bolster Six Sigma projects with a solid review framework --
Lesson 12 --
Becoming a Master Black Belt requires a practical demonstration of adeptness in coaching, teaching, facilitating, consulting and mentoring. --
Lesson 13 --
When hiring a consultant for Six Sigma deployment ensure that all laid down criteria are met --
Lesson 14 --
Beware of the consultant who gives a proposal to improve an organizational business processes all by itself, without involvement of employees --
Lesson 15 --
Continuously evaluate the effectiveness of Six Sigma Teams --
Lesson 16 --
The composition of the Six Sigma project team is critical to its success --
Lesson 17 --
During the first year of Six Sigma implementation, focus of deployment should be on value and not volume. --
Lesson 18 --
Appoint a Dashboard Manager with a responsibility for tracking process metrics --
Lesson 19 --
Six Sigma deployment should precede with the identification of core business processes. --
Lesson 20 --
Do not take up improvement projects in the cafeteria during the early days of Six Sigma journey --
Lesson?21 --
Black Belts should not carry out small improvement projects ( read: Green Belt Projects) in the garb of their being Black Belt Projects --
Lesson ?22 --
The Project Charter is a tool to manage, control and approve Six Sigma Projects --
Lesson ?23 --
Scripting the Problem Statement right is vital to a Six Sigma project --
Lesson ?24 --
Effective Six Sigma deployment requires a holistic mechanism to capture the voice of the customers --
Lesson 25 --
It is important to focus on the right measure to ascertain the efficacy of a process --
Lesson 26 --
Together with Sigma levels keep an eye on the class of the process --
Lesson 27 --
While executing DMAIC projects do not take short cuts. Follow all steps. --
Lesson 28 --
It is imperative that all Six Sigma projects savings should provide real time savings --
Lesson 29 --
Just by calculating the benefits at the beginning and end of a project shall not get the ?wow? from the CFO or his colleagues --
Lesson 30 --
Six Sigma is just not for manufacturing organizations. It can be deployed in Service Organizations also. --
Lesson 31 --
Be on top of meetings. Let them be enablers to project improvements. --
Lesson 32 --
Before setting out to do a Six Sigma project ensure that it is scoped well --
Lesson 34 --
The organization should have an effective methodology to ensure the there is continuous flow of ideas --
Lesson 35 --
All improvement ideas need not qualify as candidates for Six Sigma project. --
Lesson 36 --
Creating the right organizational structure is a must for Six Sigma deployment --
Lesson 37 --
Before determining the sample size and sampling plan, ascertain if the data for measurement is from a moving process or is from a stagnant population. --
Lesson 38 --
Understand the key terms and the steps involved in DPMO calculation. --
Lesson 39 --
DPMO is a good concept but be alert to the confusions it can create. Mindlessly increasing the opportunity levels can increase the Sigma levels. --
Lesson 40 --
Do not just be satisfied with yields, commence with the calculation of First Pass Yield --
Lesson 41 --
You can unfurl the non-value added activities in your process from DPU levels, by a measurement called Rolled Throughput Yield --
Lesson 42 --
Defects in a Six Sigma process without a shift is 2 defects per billion and not 3.4 defects per million opportunities --
Lesson 43 --
Get a sense if Six Sigma is delivering value through measurement of Quality Costs --
Lesson 44 --
When a Process Capability is reported ascertain if it is Long Term or Short Term Capability --
Lesson 45 --
People at the top should have a gut feel of the happenings of ground zero . --
Lesson 46 --
As a Six Sigma change agent master the art of conflict resolution --
Lesson 47 --
A defect is one which does not meet the customer needs. --
Lesson 48 --
Do not wait for problems to occur to initiate improvements through Six Sigma projects. Proactively take actions when precursors and evidences to a problem are seen. --
Lesson 49 --
Look at processes end to end while taking up projects for improvement --
Lesson 50 --
Do not launch Six Sigma with the sole idea of saving cost for your organization --
Lesson 51 --
Select the best performers to take up Six Sigma projects --
Lesson 52 --
Be extremely meticulously about the BOK being followed by the trainers to prepare your Black Belts or Green Belts --
Lesson 53 --
ISO 9001:2000 quality management system serves as an excellent platform for Six Sigma deployment --
Lesson 54 --
Each Six Sigma project leader should master the art of conducting effective meetings --
Lesson 55 --
Appoint a Chief Process Facilitator for all Six Sigma team processes in your company --
Lesson 56 --
While focusing on primary metrics do not forget to keep the secondary metrics on the radar --
Lesson 57 --
Six Sigma deployment may be a mirage for small sized companies but there are ways to go about it --
Lesson 58 --
Do not get perturbed if data points in your Six Sigma project have a Non-Normal behaviour --
Lesson 59 --
Deployment of Six Sigma does not come cheap. Keep this in mind before setting out on a Six Sigma journey --
Lesson 60 --
Avoid pre-conceived solutions getting force fitted into Six Sigma methodology without any data analysis --
Lesson 61 --
The Human Resource Department cannot be a sleeping partner in Six Sigma deployment --
Lesson 62 --
Six Sigma framework does not act at cross purposes in an organization?s journey towards achieving business excellence. --
Lesson 63 --
Once processes are improved using Six Sigma methodology, it is important to take an all encompassing approach to ensure that the improvements are sustained. --
Lesson 64 --
Process Audits are integral part of Six Sigma deployment --
Lesson 65 --
Use a Power Tool called Brown Bag to make your employees learn more about the tools used in Six Sigma methodology --
Lesson 66 --
Bolster your Six Sigma journey with a solid rewards and recognition scheme --
Lesson 67 --
Remember mistake-proofing when implementing Six Sigma solutions --
Lesson 68 --
Be ruthless if Six Sigma objectives are not met --
Lesson 69 --
In case control charts are not being used by process team members, replace it with pre-control charts --
Lesson 70 --
Six Sigma is not an off the shelf total solution to organizational pains --
Lesson 71 --
Statistical Thinking should be a way of life in a company working towards Six Sigma deployment --
Lesson 72 --
Six Sigma project team leaders need to have focus, good relationship, communication skills, ingenuity and excellent project management skills to translate the charter into results. --
Index.
Other Titles: Lessons in 6 Sigma
Responsibility: Debashis Sarkar.
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