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The librarian as information consultant : transforming reference for the Information Age

Author: Sarah Anne Murphy
Publisher: Chicago : American Library Association, 2011, ©2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Murphy, Sarah Anne.
Librarian as information consultant.
Chicago : American Library Association, 2011, ©2011
(DLC) 2010043518
(OCoLC)666224114
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Sarah Anne Murphy
ISBN: 9780838992753 0838992757 0838992765 9780838992760
OCLC Number: 719377460
Description: 1 online resource (xi, 106 pages) : illustrations
Contents: The library and information consultant --
Strategies for building and maintaining consumer relationships --
Marketing the library and information consultant's services : creating a sophisticated brand --
The business of consulting : managing employee service roles and consumer demand --
Developing the infrastructure and culture for continuous quality improvement.
Responsibility: Sarah Anne Murphy.

Abstract:

Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.

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