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The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone

Author: Ryan Dowd
Publisher: Chicago : ALA Editions, 2018. ©2018
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
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Document Type: Book
All Authors / Contributors: Ryan Dowd
ISBN: 9780838916261 0838916260
OCLC Number: 1004542192
Language Note: Text in English.
Description: xv, 248 pages : illustrations ; 26 cm
Contents: Part 1. Homelessness and empathy. Top ten homeless myths --
Homeless people are (not) just like you --
Empathy : the psychological, neurological, and social bases for it --
Part 2. Empathy-driven enforcement. Empathy vs. punishment --
Step 1: Your head tools --
Step 2: Your body tools --
Step 3: Your word tools --
Advanced tools --
Part 3. Special situations. Everyday predicaments --
Mental illness --
Substance abuse --
Hygiene --
Sleeping --
Possessions --
Children --
Part 4. Beyond problem-solving. Advice for managers and leaders --
How best to help homeless patrons --
Conclusion : The end of homelessness.
Responsibility: Ryan Dowd.

Abstract:

Homelessness is a perennial topic of concern at libraries. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this  Read more...

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