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The library's crisis communications planner : a PR guide for handling every emergency

Author: Jan Thenell
Publisher: Chicago : American Library Association, ©2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Is your library vulnerable to challenges arising from difficult patrons, censorship, budget issues, or disgruntled staff? This step-by-step primer illustrates communications basics to prepare libraries for communicating to critical contacts in times of crisis. It is a guide to creating a time-saving resource for any emergency situation.
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Genre/Form: Electronic books
Handbooks, manuals, etc
Guides, manuels, etc
Additional Physical Format: Print version:
Thenell, Jan.
Library's crisis communications planner.
Chicago : American Library Association, c2004
(DLC) 2004010891
(OCoLC)55208403
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jan Thenell
ISBN: 083899816X 9780838998168 9780838908709 0838908705
OCLC Number: 64394367
Description: 1 online resource (vii, 77 p.) : ill.
Contents: Preface; Acknowledgments; 1 --
The Crisis Communications Plan; 2 --
Gathering and Maintaining Crisis-Ready Information; 3 --
Assembling the Team; 4 --
Identifying Library Audiences and Stakeholders; 5 --
Assessing Your Library's Crisis Potential; 6 --
Creating Ready Responses for Areas of Vulnerability; 7 --
Building Positive Media Relationships; 8 --
Communicating during a Crisis; 9 --
After the Crisis; Appendix 1; Appendix 2; Glossary; Further Reading; Index;
Responsibility: Jan Thenell.

Abstract:

Is your library vulnerable to challenges arising from difficult patrons, censorship, budget issues, or disgruntled staff? This step-by-step primer illustrates communications basics to prepare  Read more...

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