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Listening skills training

Author: Lisa J Downs; American Society for Training and Development.
Publisher: Alexandria, VA : ASTD Press, ©2008.
Series: ASTD trainer's workshop series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools,  Read more...
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Details

Document Type: Book
All Authors / Contributors: Lisa J Downs; American Society for Training and Development.
ISBN: 1562865021 9781562865023
OCLC Number: 179813421
Description: x, 187 pages : illustrations ; 28 cm + 1 CD-ROM (4 3/4 in.).
Contents: Introduction: how to use this book effectively --
Assessing the needs of learners --
Designing interactive training --
Facilitating listening skills training --
Evaluating and improving listening skills training --
Individual and small-group sessions --
Half-day session --
Full-day session --
Multi-day session --
Content modules --
Assessments and training instruments --
Structured experiences.
Series Title: ASTD trainer's workshop series.
Responsibility: Lisa J. Downs.

Abstract:

Offers 1/2 - day; full-day, and 2-day workshops that focus on helping facilitators define the elements of effective listening - self awareness, attentiveness, paraphrasing, and empathizing. This  Read more...

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