skip to content
Listening to customers Preview this item
ClosePreview this item
Checking...

Listening to customers

Author: James L Heskett; W Earl Sasser; Leonard A Schlesinger; Harvard Business School Management Productions.
Publisher: Boston : Harvard Business School Management Productions.
Series: People, service, success.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Illustrates the important role of listening to customers and using the information gained to improve products and services.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: James L Heskett; W Earl Sasser; Leonard A Schlesinger; Harvard Business School Management Productions.
OCLC Number: 31537024
Performer(s): James L. Heskett, Earl Sasser, Leonard A. Schlesinger.
Description: 1 videocassette (30 min.) : sd., col. ; 1/2 in. + presenter's guide.
Details: VHS.
Series Title: People, service, success.
Responsibility: Harvard Business School.

Abstract:

Illustrates the important role of listening to customers and using the information gained to improve products and services.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/31537024> # Listening to customers
    a schema:CreativeWork, schema:Movie, bgn:VHS ;
    library:oclcnum "31537024" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/mau> ;
    library:placeOfPublication <http://dbpedia.org/resource/Boston> ; # Boston
    schema:about <http://experiment.worldcat.org/entity/work/data/33721153#Topic/treinamento_de_pessoal> ; # Treinamento de pessoal
    schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
    schema:about <http://dewey.info/class/658.812/e22/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/33721153#Topic/satisfacao_do_consumidor> ; # Satisfação do consumidor
    schema:about <http://id.worldcat.org/fast/876403> ; # Consumer satisfaction
    schema:about <http://id.loc.gov/authorities/subjects/sh85042896> ; # Employees--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/33721153#Topic/servico_ao_cliente> ; # Serviço ao cliente
    schema:about <http://id.worldcat.org/fast/909221> ; # Employees--Training of
    schema:contributor <http://viaf.org/viaf/49889827> ; # W Earl Sasser
    schema:contributor <http://viaf.org/viaf/159751754> ; # Harvard Business School Management Productions.
    schema:contributor <http://viaf.org/viaf/100954932> ; # James L. Heskett
    schema:contributor <http://viaf.org/viaf/15412456> ; # Leonard A. Schlesinger
    schema:datePublished "1994" ;
    schema:description "Illustrates the important role of listening to customers and using the information gained to improve products and services."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/33721153> ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/33721153#Series/people_service_success> ; # People, service, success.
    schema:name "Listening to customers"@en ;
    schema:productID "31537024" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/31537024#PublicationEvent/boston_harvard_business_school_management_productions> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/33721153#Agent/harvard_business_school_management_productions> ; # Harvard Business School Management Productions.
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/31537024> ;
    .


Related Entities

<http://dbpedia.org/resource/Boston> # Boston
    a schema:Place ;
    schema:name "Boston" ;
    .

<http://experiment.worldcat.org/entity/work/data/33721153#Agent/harvard_business_school_management_productions> # Harvard Business School Management Productions.
    a bgn:Agent ;
    schema:name "Harvard Business School Management Productions." ;
    .

<http://experiment.worldcat.org/entity/work/data/33721153#Series/people_service_success> # People, service, success.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/31537024> ; # Listening to customers
    schema:name "People, service, success." ;
    schema:name "People, service, success" ;
    .

<http://experiment.worldcat.org/entity/work/data/33721153#Topic/satisfacao_do_consumidor> # Satisfação do consumidor
    a schema:Intangible ;
    schema:name "Satisfação do consumidor"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/33721153#Topic/servico_ao_cliente> # Serviço ao cliente
    a schema:Intangible ;
    schema:name "Serviço ao cliente"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/33721153#Topic/treinamento_de_pessoal> # Treinamento de pessoal
    a schema:Intangible ;
    schema:name "Treinamento de pessoal"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85042896> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://id.worldcat.org/fast/876403> # Consumer satisfaction
    a schema:Intangible ;
    schema:name "Consumer satisfaction"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://id.worldcat.org/fast/909221> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://viaf.org/viaf/100954932> # James L. Heskett
    a schema:Person ;
    schema:familyName "Heskett" ;
    schema:givenName "James L." ;
    schema:name "James L. Heskett" ;
    .

<http://viaf.org/viaf/15412456> # Leonard A. Schlesinger
    a schema:Person ;
    schema:familyName "Schlesinger" ;
    schema:givenName "Leonard A." ;
    schema:name "Leonard A. Schlesinger" ;
    .

<http://viaf.org/viaf/159751754> # Harvard Business School Management Productions.
    a schema:Organization ;
    schema:name "Harvard Business School Management Productions." ;
    .

<http://viaf.org/viaf/49889827> # W Earl Sasser
    a schema:Person ;
    schema:familyName "Sasser" ;
    schema:givenName "W. Earl" ;
    schema:name "W Earl Sasser" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.