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Listening with empathy : creating genuine connections with customers and colleagues

Author: John Selby
Publisher: Charlottesville, VA : Hampton Roads Pub. Co., ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John Selby
ISBN: 1571745149 9781571745149
OCLC Number: 72988480
Description: 239 pages ; 19 cm
Responsibility: John Selby.
More information:

Abstract:

"John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.

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