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Making change work : practical tools for overcoming human resistance to change

Author: Brien Palmer
Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Brien Palmer
ISBN: 0873896114 9780873896115
OCLC Number: 53096988
Description: xvii, 86 pages : illustrations ; 23 cm
Contents: Measure your organization's readiness for change --
Making change work: a model for overcoming human resistance to change --
Step 1: Leading change --
Why do this? --
Tools for leading change --
The team charter --
The calendar test --
Personal audit --
Adopting change roles --
Step 2: Creating a shared need --
Why do this? --
Tools for creating a shared need --
The cost of the status quo --
The business case for change --
Step 3: Shaping a vision --
Why do this? --
Tools for shaping a vision --
Describing success --
Key phrase exercise --
More of/less of exercise --
The elevator speech --
Step 4: Mobilizing commitment --
Why do this? --
Tools for mobilizing commitment --
Understanding and managing resistance --
Key constituents map --
Stakeholder analysis for change --
Technical-political-cultural analysis --
Developing an influence strategy --
Resolving differences and conflict --
Communicate effectively --
Step 5: Monitoring progress --
Why do this? --
Tools for monitoring progress --
Checkpoints for measurement systems --
Change process profile --
Force field analysis --
Step 6: Finishing the job --
Why do this? --
Tools for finishing the job --
Reinforcement through recognition and rewards --
Pilot runs --
Training --
Step 7: Anchoring change in systems and structures --
Why do this? --
Tools for anchoring the change in systems and structures --
Candidates for changed systems and structures --
Staffing and development needs --
Planning for integration --
Conclusion --
Bibliography and resources --
Customer feedback.
Responsibility: Brien Palmer.
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