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Making hostile words harmless : a guide to the power of positive speaking for helping professionals and their clients

Author: Kate Cohen-Posey
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2008.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people. Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges. Based on the martial art of Aikido?the "way of harmony"?as a model to teach the verbal arts of confirming, inquiring,  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Cohen-Posey, Kate.
Making hostile words harmless.
Hoboken, N.J. : John Wiley & Sons, ©2008
(DLC) 2007047642
(OCoLC)181603233
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kate Cohen-Posey
ISBN: 9780470292570 0470292571 1281381616 9781281381613
OCLC Number: 236182007
Description: 1 online resource (xxii, 185 pages) : illustrations
Contents: Difficult people and the art of aikidō --
Acting as if : the art of confirming --
Asking questions : the art of inquiry --
Active listening : the art of understanding --
Hypnosis and humor : the art of evoking --
Taking a stand by opposing --
Teaching positive speaking to clients --
Workshops on positive speaking.
Responsibility: Kate Cohen-Posey.
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Abstract:

A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people Making Hostile Words Harmless creatively offers therapists and their clients a unique  Read more...

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