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Making quality critical : new perspectives on organizational change

Author: Adrian Wilkinson; Hugh Willmott
Publisher: London ; New York : Routledge, 1995.
Series: Critical perspectives on work and organization.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This collection presents a critical assessment of quality initiative. Key issues in the theory and practice of quality management are addressed and examined, including those concerned with employee  Read more...

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Genre/Form: Aufsatzsammlung
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Adrian Wilkinson; Hugh Willmott
ISBN: 0415115698 9780415115698 0415117542 9780415117548
OCLC Number: 30318981
Description: xii, 247 pages : illustrations ; 23 cm.
Contents: Introduction / Adrian Wilkinson and Hugh Willmott --
1. From Quality Circles to Total Quality Management / Stephen Hill --
2. Ideology, Quality and TQM / Alan Tuckman --
3. Quality Through Markets: The New Public Service Management / Kieron Walsh --
4. Quality Management and the Management of Quality / Janette Webb --
5. Governing the New Province of Quality: Autonomy, Accounting and the Dissemination of Accountability / Rolland Munro --
6. Total Quality Management and Participation: Employee Empowerment, Or the Enhancement of Exploitation? / Louise McArdle, Michael Rowlinson, Stephen Procter, John Hassard and Paul Forrester --
7. Managing Quality in the Multi-Cultural Workplace / Patrick Dawson --
8. TQM, the New Training and Industrial Relations / Ken Roberts and Yvonne Corcoran-Nantes --
9. Empowering the 'Quality Worker'?: The Seduction and Contradiction of the Total Quality Phenomenon / Deborah Kerfoot and David Knights.
Series Title: Critical perspectives on work and organization.
Responsibility: edited by Adrian Wilkinson and Hugh Willmott.

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