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Making rain : the secrets of building lifelong client loyalty

Author: Andrew Sobel
Publisher: Hoboken, N.J. : Wiley, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Andrew Sobel
ISBN: 0471264598 9780471264590
OCLC Number: 50479218
Description: xvii, 238 pages : illustrations ; 24 cm
Contents: Introduction: Learning to Make Rain All of the Time ix --
Part 1 Breaking Through as an Expert --
Part 2 Moving into the Inner Circle --
Part 3 Sustaining Relationships Year after Year --
Part 4 Getting Started: A Self-Assessment.
Responsibility: Andrew Sobel.
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"In this straightforward manual, he gives practical strategies to help leaders of service firms and large corporations alike become indispensable advisers..." (Publishers Weekly, February 2003)

 
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