skip to content
The managed heart : commercialization of human feeling Preview this item
ClosePreview this item
Checking...

The managed heart : commercialization of human feeling

Author: Arlie Russell Hochschild
Publisher: Berkeley : University of California Press, ©1983.
Edition/Format:   Print book : State or province government publication : EnglishView all editions and formats
Database:WorldCat
Summary:
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Government publication, State or province government publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Arlie Russell Hochschild
ISBN: 0520048008 9780520048003 0520054547 9780520054547
OCLC Number: 9280843
Description: xii, 307 pages ; 22 cm
Contents: Preface --
Acknowledgments --
1. Exploring the Managed Heart --
2. Feeling as Clue --
3. Managing Feeling --
4. Feeling Rules --
5. Paying Respects with Feeling: The Gift Exchange --
6. Feeling Management: From Private to Commercial Uses --
7. Between the Toe and the Heel: Jobs and Emotional Labor --
8. Gender, Status, and Feeling --
9. The Search for Authenticity --
Afterword to the Twentieth Anniversary Edition --
App. A. Models of Emotion: From Darwin to Goffman --
App. B. Naming Feeling --
App. C. Jobs and Emotional Labor --
App. D. Positional and Personal Control Systems --
Notes --
Bibliography to the Twentieth Anniversary Edition --
Bibliography --
Index.
Responsibility: Arlie Russell Hochschild.
More information:

Abstract:

Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/9280843> # The managed heart : commercialization of human feeling
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "9280843" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/cau> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/836715892#Place/berkeley> ; # Berkeley
   rdfs:comment "Unknown 'gen' value: sgp" ;
   schema:about <http://id.loc.gov/authorities/classification/BF531> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/emotions_aspect_economique> ; # Émotions--Aspect économique
   schema:about <http://id.loc.gov/authorities/subjects/sh85148135> ; # Work--Psychological aspects
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/emotions_economic_aspects> ; # Emotions--Economic aspects
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/gefuhl> ; # Gefühl
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Thing/man> ; # Man
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/arbeid> ; # Arbeid
   schema:about <http://id.worldcat.org/fast/909027> ; # Employee motivation
   schema:about <http://id.worldcat.org/fast/908824> ; # Emotions--Economic aspects
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/empleados_motivacion> ; # Empleados--Motivación
   schema:about <http://id.worldcat.org/fast/1180203> ; # Work--Psychological aspects
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/personnel_motivation> ; # Personnel--Motivation
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/kommerzialisierung> ; # Kommerzialisierung
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/emoties> ; # Emoties
   schema:about <http://dewey.info/class/152.4/e19/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/travail_aspect_psychologique> ; # Travail--Aspect psychologique
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/trabajo_aspectos_psicologicos> ; # Trabajo--Aspectos psicológicos
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/vervreemding> ; # Vervreemding
   schema:about <http://experiment.worldcat.org/entity/work/data/836715892#Topic/arbeitnehmer> ; # Arbeitnehmer
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "1983" ;
   schema:creator <http://viaf.org/viaf/61615101> ; # Arlie Russell Hochschild
   schema:datePublished "1983" ;
   schema:description "Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/836715892> ;
   schema:genre "Government publication"@en ;
   schema:inLanguage "en" ;
   schema:name "The managed heart : commercialization of human feeling"@en ;
   schema:productID "9280843" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/9280843#PublicationEvent/berkeley_university_of_california_press_1983> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/836715892#Agent/university_of_california_press> ; # University of California Press
   schema:url <http://library.mpib-berlin.mpg.de/toc/z2007_1672.pdf> ;
   schema:url <http://www.gbv.de/dms/bowker/toc/9780520054547.pdf> ;
   schema:url <http://swbplus.bsz-bw.de/bsz009302549inh.htm> ;
   schema:workExample <http://worldcat.org/isbn/9780520054547> ;
   schema:workExample <http://worldcat.org/isbn/9780520048003> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GB8428005> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/9280843> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/836715892#Agent/university_of_california_press> # University of California Press
    a bgn:Agent ;
   schema:name "University of California Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/836715892#Topic/emotions_aspect_economique> # Émotions--Aspect économique
    a schema:Intangible ;
   schema:name "Émotions--Aspect économique"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/836715892#Topic/empleados_motivacion> # Empleados--Motivación
    a schema:Intangible ;
   schema:name "Empleados--Motivación"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/836715892#Topic/personnel_motivation> # Personnel--Motivation
    a schema:Intangible ;
   schema:name "Personnel--Motivation"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/836715892#Topic/trabajo_aspectos_psicologicos> # Trabajo--Aspectos psicológicos
    a schema:Intangible ;
   schema:name "Trabajo--Aspectos psicológicos"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/836715892#Topic/travail_aspect_psychologique> # Travail--Aspect psychologique
    a schema:Intangible ;
   schema:name "Travail--Aspect psychologique"@fr ;
    .

<http://id.loc.gov/authorities/subjects/sh85148135> # Work--Psychological aspects
    a schema:Intangible ;
   schema:name "Work--Psychological aspects"@en ;
    .

<http://id.worldcat.org/fast/1180203> # Work--Psychological aspects
    a schema:Intangible ;
   schema:name "Work--Psychological aspects"@en ;
    .

<http://id.worldcat.org/fast/908824> # Emotions--Economic aspects
    a schema:Intangible ;
   schema:name "Emotions--Economic aspects"@en ;
    .

<http://id.worldcat.org/fast/909027> # Employee motivation
    a schema:Intangible ;
   schema:name "Employee motivation"@en ;
    .

<http://viaf.org/viaf/61615101> # Arlie Russell Hochschild
    a schema:Person ;
   schema:birthDate "1940" ;
   schema:familyName "Hochschild" ;
   schema:givenName "Arlie Russell" ;
   schema:name "Arlie Russell Hochschild" ;
    .

<http://worldcat.org/isbn/9780520048003>
    a schema:ProductModel ;
   schema:isbn "0520048008" ;
   schema:isbn "9780520048003" ;
    .

<http://worldcat.org/isbn/9780520054547>
    a schema:ProductModel ;
   schema:isbn "0520054547" ;
   schema:isbn "9780520054547" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.