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The management and control of quality

Author: James R Evans; William M Lindsay
Publisher: Cincinnati, Ohio : South-Western College Pub., ©1999.
Edition/Format:   Print book : 3.5 in. disc : Document   Computer File : English : 4th edView all editions and formats
Database:WorldCat
Summary:

This text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. It provides a managerially-oriented, integrated  Read more...

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Additional Physical Format: Online version:
Evans, James R. (James Robert), 1950-
Management and control of quality.
Cincinnati, Ohio : South-Western College Pub., ©1999
(OCoLC)742278839
Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: James R Evans; William M Lindsay
ISBN: 0538882425 9780538882422 0324000456 9780324000450
OCLC Number: 38475486
Description: 1 v. (various pagings) : ill. ; 26 cm. + 1 computer disk (3 1/2 in.)
Details: System requirements for accompanying computer disc: Windows.
Contents: Introduction to quality; quality in manufacturing and service systems; quality management philosophies; managing for quality and high performance; focusing on customers; leadership and strategic planning; human resource development and management; process management; tools for process management; measurement and strategic information management; building and sustaining total quality organizations; quality assurance and control; fundamentals of statistical process control; additional topics in statistical process control; reliability.
Responsibility: James R. Evans, William M. Lindsay.
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