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Management of service operations : text, cases, and readings

Author: W Earl Sasser; Richard Paul Olsen; D Daryl Wyckoff; Harvard University. Graduate School of Business Administration.
Publisher: Boston : Allyn and Bacon, ©1978.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Case studies
Additional Physical Format: Online version:
Sasser, W. Earl.
Management of service operations.
Boston : Allyn and Bacon, ©1978
(OCoLC)755065454
Document Type: Book
All Authors / Contributors: W Earl Sasser; Richard Paul Olsen; D Daryl Wyckoff; Harvard University. Graduate School of Business Administration.
ISBN: 0205061044 9780205061044
OCLC Number: 3893812
Notes: Based on case studies developed at the Harvard Business School.
Description: xv, 734 pages : illustrations ; 24 cm
Responsibility: W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.

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