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Management systems and organizational performance : the search for excellence beyond ISO9000 Preview this item
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Management systems and organizational performance : the search for excellence beyond ISO9000

Author: Martin F Stankard
Publisher: Westport, Conn. : Quorum Books, 2002.
Edition/Format:   Book : English
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Martin F Stankard
ISBN: 1567204783 9781567204780
OCLC Number: 48475428
Description: xviii, 323 p. : ill. ; 24 cm.
Contents: Management Systems --
See Your Business as a System --
Business Excellence and Its Payoff --
High Performance Values --
Cycles of High Performance --
Cycles of Learning, Innovation and Improvement --
Cycles: Ideal and Golden --
Three Supporting Cycles and Their Interactions --
Leadership and Planning Cycle --
Capability-Development Cycle --
Risk-Return Cycle --
Interacting Cycles Generate High Performance --
Achieving High Performance --
Assessment: Roadmap to Excellence --
From Assessment to Improvement --
Stankard's Baldrige Bicycle Analogy.
Responsibility: Martin F. Stankard.

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