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Management toolkit for rural and small urban transportation systems

Author: KFH Group.Laidlaw Transit Services.UNC Institute for Transportation Research and Education.United States. Federal Transit Administration.Transit Development Corporation.All authors
Publisher: Washington, D.C. : National Academy Press, 1999.
Series: Report (Transit Cooperative Research Program), 54.
Edition/Format:   Print book : 3.5 in. disc : EnglishView all editions and formats
Summary:
This toolkit identifies an array of management principles and techniques, for use by small urban and rural public transportation providers, to assist in managing their transportation services and resources effectively. The toolkit has two parts: a guidebook and a self-assessment tool. The guidebook introduces the idea of customer-driven transit service attributes and includes general management philosophies.
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: KFH Group.; Laidlaw Transit Services.; UNC Institute for Transportation Research and Education.; United States. Federal Transit Administration.; Transit Development Corporation.; National Research Council (U.S.). Transportation Research Board.
ISBN: 0309066115 9780309066112
OCLC Number: 43521561
Notes: At head of title: Transit Cooperative Research Program.
"Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
"Transportation Research Board, National Research Council."
"Performed under TCRP Project G-5"--4th prelim. page.
Accompanying computer disk, "TCRP Project G-5 management toolkit self-assessment tool," provides an electronic version of the self-assessment tool included in the book to allow for automatic scoring.
Description: 1 volume (various pagings) : illustrations ; 28 cm + 1 computer disc (3 1/2 in.).
Details: System requirements for accompanying computer disk: Microsoft Excel.
Contents: Introduction to the toolkit --
Managing for reliable transit services --
Managing for safe and secure transit services --
Managing for convenient and accessible transit systems --
Managing for clean and comfortable transit services --
Managing for understandable and intelligible transit systems --
Managing for affordable transit systems --
Managing for empathetic transit systems --
Improving the way you manage your day-to-day operations, OM. 1 --
Improving yow you maintain vehicles, VM. 1 --
Improving the way you manage risk, RM. 1 --
Improving how you procure goods and services and manage vendor and service contracts, PC. 1 --
Appendices.
Series Title: Report (Transit Cooperative Research Program), 54.
Other Titles: TCRP Project G-5 management toolkit self-assessment tool.
Transit manager toolkit
Responsibility: KFH Group in association with Institute for Transportation Research and Education (ITRE) and Laidlaw Transit Services.

Abstract:

This toolkit identifies an array of management principles and techniques, for use by small urban and rural public transportation providers, to assist in managing their transportation services and resources effectively. The toolkit has two parts: a guidebook and a self-assessment tool. The guidebook introduces the idea of customer-driven transit service attributes and includes general management philosophies.

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