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Management : total quality in a global environment

Author: Michael J Stahl
Publisher: Cambridge, Mass. : Blackwell Business, 1995.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This introductory text for management students is exceptional in that it integrates quality as a theme throughout.

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Document Type: Book
All Authors / Contributors: Michael J Stahl
ISBN: 1557866104 9781557866103 1557866112 9781557866110
OCLC Number: 30319846
Description: xxx, 546 pages : illustrations (some color) ; 25 cm
Contents: Pt. 1. Management Today. 1. Managers and Organizations Today. 2. The Evolution toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility --
Pt. 2. Planning and Strategic Management for Customer Value. 5. Decision Making, Problem Solving, and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Total Quality and Customer-Value Strategy --
Pt. 3. Organizing for Total Quality. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change --
Pt. 4. Behavioral Processes. 11. Leadership. 12. Motivation for Total Quality. 13. Communication. 14. Teams and Groups --
Pt. 5. Control and Systems Improvement. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement.
Other Titles: Management, total quality in a global environment
Responsibility: Michael J. Stahl.

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"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in Read more...

 
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