skip to content
The management training tool kit : 35 exercises to prepare managers for the challenges they face every day Preview this item
ClosePreview this item
Checking...

The management training tool kit : 35 exercises to prepare managers for the challenges they face every day

Author: Alan B Clardy
Publisher: New York : AMACOM, American Management Association, ©2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Clardy, Alan B.
Management training tool kit.
New York : AMACOM, ©2012
(DLC) 2011047827
(OCoLC)761482303
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Alan B Clardy
ISBN: 9780814432242 0814432247 9781283688437 1283688433
OCLC Number: 794670393
Notes: Includes index.
Description: 1 online resource (xxii, 205 pages) : illustrations
Contents: Acknowledgments --
Using the cases in this book --
Case report worksheet Analyzing a case: a general strategy --
Case analysis guidelines worksheet --
Case issues index --
The 35 case studies --
1. How come they make more than I do? --
2. "She's a smart enough broad" --
3. Improving performance in business services --
4. "Looney tunes on parade": Part 1--Getting started on the right (or left?) foot --
5. "Looney tunes on parade": Part 2--Kicking into gear --
6. "Looney tunes on parade": Part 3--A time for action --
7. Mary Corey --
8. Shipping and receiving --
9. They just came from docu-max --
10. He's just not the same --
11. Special checking is handed a loss --
12. Beverly comes full circle --
13. It was really so simple --
14. Pain in claims --
15. Don't let her get behind you --
16. Kathy's temper --
17. Forgetting claims --
18. Answering the phone --
19. Good news, bad news: Part 1--The $15.00 mistake --
20. Good news, bad news: Part 2--Judy, Judy, Judy --
21. Good news, bad news: Part 3--The storm breaks --
22. Conflict in customer service --
23. Don't let an old flame die --
24. The contradiction of business --
25. Problems behind the counter --
26. Wanted: good secretary --
27. Another staff meeting --
28. The case-in-case analysis --
29. A "no" in the field --
30. Buddy Jefferson --
31. A wet pain in the neck --
32. "Well, excuuuse me!" --
33. The "B" is back --
34. Who's telling the truth? --
35. A leadership challenge --
Appendixes --
A. Managerial/supervisory pre-training planning sheet --
B. The management style inventory --
C. Self-inventory of managerial responsibilities --
Index.
Responsibility: Alan Clardy.

Abstract:

Includes various tools you need to prepare your managers for something. This book supplies real-life case studies and analysis exercises for troubleshooting problems such as plummeting morale,  Read more...

Reviews

Editorial reviews

Publisher Synopsis

-Real-world situations and genuine, tough decisions are behind the 35 case studies Alan Clardy lays out in this set of training exercises for managers and supervisors.- --HR Magazine

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/794670393> # The management training tool kit : 35 exercises to prepare managers for the challenges they face every day
    a schema:CreativeWork, schema:MediaObject, schema:Book ;
    library:oclcnum "794670393" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    rdfs:comment "Warning: This malformed URI has been treated as a string - 'http://images.contentreserve.com/ImageType-100/0409-1/{446385E8-26F3-42AA-BB73-F1F377622855}Img100.jpg'" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_corporate_governance> ; # BUSINESS & ECONOMICS--Corporate Governance
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_organizational_development> ; # BUSINESS & ECONOMICS--Organizational Development
    schema:about <http://id.worldcat.org/fast/1007234> ; # Management--Study and teaching
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_workplace_culture> ; # BUSINESS & ECONOMICS--Workplace Culture
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/supervision_of_employees_study_and_teaching_psychological_aspects> ; # Supervision of employees--Study and teaching--Psychological aspects
    schema:about <http://id.worldcat.org/fast/1007141> ; # Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_leadership> ; # BUSINESS & ECONOMICS--Leadership
    schema:about <http://dewey.info/class/658.407124/e23/> ;
    schema:about <http://id.worldcat.org/fast/917945> ; # Executives--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/1044790028#Topic/management_study_and_teaching> ; # Management--Study and teaching
    schema:about <http://id.loc.gov/authorities/subjects/sh85046310> ; # Executives--Training of
    schema:author <http://viaf.org/viaf/276662740> ; # Alan B. Clardy
    schema:bookFormat schema:EBook ;
    schema:copyrightYear "2012" ;
    schema:datePublished "2012" ;
    schema:description "New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1044790028> ;
    schema:genre "Case studies"@en ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/761482303> ;
    schema:name "The management training tool kit : 35 exercises to prepare managers for the challenges they face every day"@en ;
    schema:productID "794670393" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/794670393#PublicationEvent/new_york_amacom_american_management_association_2012> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/1044790028#Agent/amacom_american_management_association> ; # AMACOM, American Management Association
    schema:url <http://www.myilibrary.com?id=400093&ref=toc> ;
    schema:url <http://proquest.safaribooksonline.com/?fpi=9780814431146> ;
    schema:url <http://excerpts.cdn.overdrive.com/FormatType-410/0409-1/446/385/E8/ManagementTrainingToolKit.epub> ;
    schema:url <http://www.myilibrary.com?id=400093> ;
    schema:url <http://www.books24x7.com/marc.asp?bookid=45553> ;
    schema:url <http://ebookcentral.proquest.com/lib/northernlakes-ebooks/detail.action?docID=931152> ;
    schema:url <http://ebookcentral.proquest.com/lib/ucm/detail.action?docID=931152> ;
    schema:url "http://images.contentreserve.com/ImageType-100/0409-1/{446385E8-26F3-42AA-BB73-F1F377622855}Img100.jpg" ;
    schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=931152> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e020mna&AN=458475> ;
    schema:url <http://ebookcentral.proquest.com/lib/norquest-ebooks/detail.action?docID=931152> ;
    schema:url <https://samples.overdrive.com/?crid=446385E8-26F3-42AA-BB73-F1F377622855&.epub-sample.overdrive.com> ;
    schema:url <https://www.overdrive.com/search?q=446385E8-26F3-42AA-BB73-F1F377622855> ;
    schema:url <http://ebookcentral.proquest.com/lib/oldscollege/detail.action?docID=931152> ;
    schema:url <http://site.ebrary.com/id/10568960> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=458475> ;
    schema:workExample <http://worldcat.org/isbn/9781283688437> ;
    schema:workExample <http://worldcat.org/isbn/9780814432242> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/794670393> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://ebookcentral.proquest.com/lib/oldscollege/detail.action?docID=931152>
    rdfs:comment "from Ebook Central College Complete" ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Agent/amacom_american_management_association> # AMACOM, American Management Association
    a bgn:Agent ;
    schema:name "AMACOM, American Management Association" ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_corporate_governance> # BUSINESS & ECONOMICS--Corporate Governance
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Corporate Governance"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_leadership> # BUSINESS & ECONOMICS--Leadership
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Leadership"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_organizational_development> # BUSINESS & ECONOMICS--Organizational Development
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Organizational Development"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Topic/business_&_economics_workplace_culture> # BUSINESS & ECONOMICS--Workplace Culture
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Workplace Culture"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044790028#Topic/supervision_of_employees_study_and_teaching_psychological_aspects> # Supervision of employees--Study and teaching--Psychological aspects
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85130668> ;
    schema:name "Supervision of employees--Study and teaching--Psychological aspects"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85046310> # Executives--Training of
    a schema:Intangible ;
    schema:name "Executives--Training of"@en ;
    .

<http://id.worldcat.org/fast/1007141> # Management
    a schema:Intangible ;
    schema:name "Management"@en ;
    .

<http://id.worldcat.org/fast/1007234> # Management--Study and teaching
    a schema:Intangible ;
    schema:name "Management--Study and teaching"@en ;
    .

<http://id.worldcat.org/fast/917945> # Executives--Training of
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85046310> ; # Executives--Training of
    schema:name "Executives--Training of"@en ;
    .

<http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e020mna&AN=458475>
    rdfs:comment "from EBSCO Business Collection" ;
    rdfs:comment "(Unlimited Concurrent Users)" ;
    .

<http://viaf.org/viaf/276662740> # Alan B. Clardy
    a schema:Person ;
    schema:familyName "Clardy" ;
    schema:givenName "Alan B." ;
    schema:name "Alan B. Clardy" ;
    .

<http://worldcat.org/isbn/9780814432242>
    a schema:ProductModel ;
    schema:isbn "0814432247" ;
    schema:isbn "9780814432242" ;
    .

<http://worldcat.org/isbn/9781283688437>
    a schema:ProductModel ;
    schema:isbn "1283688433" ;
    schema:isbn "9781283688437" ;
    .

<http://www.worldcat.org/oclc/761482303>
    a schema:CreativeWork ;
    rdfs:label "Management training tool kit." ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/794670393> ; # The management training tool kit : 35 exercises to prepare managers for the challenges they face every day
    .

<http://www.worldcat.org/title/-/oclc/794670393>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/794670393> ; # The management training tool kit : 35 exercises to prepare managers for the challenges they face every day
    schema:dateModified "2017-10-08" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.