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The manager's guide to ISO 9000

Author: Kenneth L Arnold
Publisher: New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, ©1994.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This step by step guide to ISO 9000 presents an in-depth study of the 5 phases of certification, lists requirements for certification, and provides examples of implementation.
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Additional Physical Format: Online version:
Arnold, Kenneth L., 1957-
Manager's guide to ISO 9000.
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, ©1994
(OCoLC)988397691
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kenneth L Arnold
ISBN: 0029010357 9780029010358
OCLC Number: 29845272
Notes: Includes index.
Description: xi, 377 pages : illustrations ; 25 cm
Contents: What is ISO 9000, and where did it come from? --
Management responsibility and organization --
Quality system --
Contract review --
Design control --
Document control --
Purchasing --
Purchaser-supplied product --
Product identification and traceability --
Process control --
Inspection and testing --
Inspection, measuring, and test equipment --
Inspection and test status --
Control of nonconforming product --
Corrective action --
Handling, storage, packaging, and devlivery --
Quality records --
Internal quality audits --
Training --
Servicing --
Statistical techniques --
Economics: quality-related cost considerations --
Road map to a three-phased implementation --
The 30 most frequently asked questions about ISO 9000.
Responsibility: Kenneth L. Arnold.
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Abstract:

This step by step guide to ISO 9000 presents an in-depth study of the 5 phases of certification, lists requirements for certification, and provides examples of implementation.

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