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Managing ambiguity and change : the case of the NHS

Author: Sue Dopson
Publisher: Houndmills, Basingstoke, Hampshire : Macmillan Press, 1997.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book uses the case of the National Health Service to examine the management of ambiguity and change. Studies of the implementation of the Griffiths Report have identified a number of unintended consequences, but it is argued that they have not adequately theorised these outcomes in the policy implementation process. It is suggested that the process-sociological approach of Elias, and in particular his game  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Dopson, Sue.
Managing ambiguity and change.
Houndmills, Basingstoke, Hampshire : Macmillan Press, 1997
(OCoLC)38439298
Named Person: Norbert Elias
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Sue Dopson
ISBN: 9780230375147 0230375146
OCLC Number: 759110706
Description: 1 online resource (xii, 172 pages) : illustrations
Contents: Introduction --
Reorganizations of the NHS: Theory and Practice --
Eliasian Sociology --
The Introduction of General Management in the NHS: An Example of Managed Social Change --
DGM's Priorities: An Eliasian Analysis --
Case Study: The Development of a Mental Health Policy --
Conclusion.
Responsibility: Sue Dopson.

Abstract:

This book uses the case of the National Health Service to examine the management of ambiguity and change. Studies of the implementation of the Griffiths Report have identified a number of unintended consequences, but it is argued that they have not adequately theorised these outcomes in the policy implementation process. It is suggested that the process-sociological approach of Elias, and in particular his game models, enable us to better understand the complex interweaving of planned and unplanned processes which is involved in the management of change.

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