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Managing assertively : how to improve your people skills

Author: Madelyn Burley-Allen
Publisher: New York : Wiley, ©1983.
Series: Self-teaching guide.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
Using the building blocks approach, this book helps you analyze your own management style and identify the obstacles to managing assertively. You will then become adept at recognizing the differences between assertive, aggressive, and passive styles, and you'll see how the assertive style can help defuse problems and resolve conflicts.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Madelyn Burley-Allen
ISBN: 0471097500 9780471097501
OCLC Number: 8927746
Notes: "A Wiley Press book."
Description: x, 178 pages : illustrations ; 26 cm.
Contents: Preface --
Chap. 1. The gateway to effectiveness --
Chap. 2. Building blocks to managing assertively --
Chap. 3. Supervisory styles : assertive --
aggressive --
passive --
Chap. 4. Unblocking your assertiveness to build your self-esteem --
Chap. 5. Listening --
Chap. 6. Risk taking --
Chap. 7. Constructive feedback : criticism --
Chap. 8. Saying no --
Chap. 9. Handling criticism --
Chap. 10. Giving and receiving positive feedback --
Chap. 11. Payoffs for success --
Bibliography --
Index.
Series Title: Self-teaching guide.
Responsibility: Madelyn Burley-Allen.
More information:

Abstract:

Using the building blocks approach, this book helps you analyze your own management style and identify the obstacles to managing assertively. You will then become adept at recognizing the differences between assertive, aggressive, and passive styles, and you'll see how the assertive style can help defuse problems and resolve conflicts.

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