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Managing change in the public services

Author: Mike Wallace; Michael Fertig; Eugene Stewart Schneller
Publisher: Malden, MA : Blackwell Pub., 2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service change is becoming increasingly complex to manage, how people cope with this new complexity, what implications arise for improving policy and practice, and which avenues for further research and theory-building look particularly promising. The contributors are all leading  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Managing change in the public services.
Malden, MA : Blackwell Pub., 2007
(DLC) 2006012849
(OCoLC)67727948
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mike Wallace; Michael Fertig; Eugene Stewart Schneller
ISBN: 9781405172738 1405172738 128074863X 9781280748639
OCLC Number: 85819816
Description: 1 online resource (vi, 238 pages)
Contents: Coping with complex and programmatic public service change / Mike Wallace --
Applying complexity theory to public service change : creating chaos out of order? / Mike Wallace and Michael Fertig --
The emergence of new organizational forms : networks of integrated services in health care / Lise Lamothe and Jean-Louis Denis --
An ironic perspective on public service change / Mike Wallace and Eric Hoyle --
Managing complex change : bringing meso-politics back in / Karen Seashore Louis --
The challenges of governance, leadership and accountability in the public services / Paul Thomas --
Inevitable tensions in managing large-scale public service reform / Ben Levin --
Unsystematic responses to a chaotic service environment : shaping the division of labour in patient care / Eugene Schneller and Mike Wallace --
How is knowledge transferred between organizations involved in change? / Jean Hartley and Lyndsay Rashman --
Learning to navigate the noise of change : lessons from complex health system contexts / Ann Casebeer --
Orchestration, coherence and the problem of conflicting accountabilities / William Firestone and Dorothy Shipps --
Prospects for understanding and improving complex public service change / Mike Wallace.
Responsibility: edited by Mike Wallace, Michael Fertig, Eugene Schneller.
More information:

Abstract:

* Provides a synthesis of state-of-the-art thinking on managing change to improve the effectiveness of public service provision. * Includes contributions from leading international researchers who  Read more...

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