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Managing chaos and complexity in government : a new paradigm for managing change, innovation, and organizational renewal

Author: L Douglas Kiel
Publisher: San Francisco : Jossey-Bass Publishers, ©1994.
Series: Jossey-Bass public administration series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
To keep government operating smoothly, changes in public management policy and strategy usually follow the old rule of change - that it must evolve in an incremental, step-by-step fashion. But in today's unpredictable world of shrinking budgets, demands for better service, and greater accountability and adaptability, step-by-step change is no longer enough.
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Additional Physical Format: Online version:
Kiel, L. Douglas, 1956-
Managing chaos and complexity in government.
San Francisco : Jossey-Bass Publishers, ©1994
(OCoLC)606246269
Online version:
Kiel, L. Douglas, 1956-
Managing chaos and complexity in government.
San Francisco : Jossey-Bass Publishers, ©1994
(OCoLC)625144715
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: L Douglas Kiel
ISBN: 0787900230 9780787900236
OCLC Number: 30593494
Description: xv, 246 pages : illustrations ; 24 cm.
Contents: 1. A New Paradigm for Public Management --
2. Chaos and the Dynamics of Change --
3. Managing Risk and Uncertainty: The Limits of Incremental Change --
4. Gathering Data on Workplace Change and Variation --
5. Uncovering the Deep Structure in Public Organizations --
6. Beyond Management Control: Learning, Continuous Improvement, and Quality --
7. Using Disorder to Promote Change and Innovation --
8. Leading the Self-Organizing Agency --
9. Key Lessons for Public Managers on Organizational Renewal --
Resource: Implementing an Activity-Based Costing System in a Government Agency.
Series Title: Jossey-Bass public administration series.
Responsibility: L. Douglas Kiel.
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Abstract:

To keep government operating smoothly, changes in public management policy and strategy usually follow the old rule of change--that it must evolve in a systematic and incremental fashion.  Read more...

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