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Managing conflict : a practical guide to resolution in the workplace

Author: David Liddle, (Mediator)
Publisher: London, United Kingdom ; New York, NY : Kogan Page Limited, 2017. ©2017
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Conflict in the workplace is a perennial problem for organisations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. This is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future  Read more...
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Additional Physical Format: Online version:
Liddle, David (Mediator) author.
Managing conflict.
London, United Kingdom ; New York, NY : Kogan Page Limited, 2017
(DLC) 2017035672
Document Type: Book
All Authors / Contributors: David Liddle, (Mediator)
ISBN: 9780749480882 0749480882
OCLC Number: 967532996
Description: xiii, 301 pages ; 24 cm
Contents: Acknowledgements --
Introduction --
Putting conflict into context --
What's wrong with contemporary conflict management and what can organizations do about it? --
The lifecycle of a conflict : how and why conflicts escalate --
The causes and the sources of dysfunctional conflict --
Managing conflict : a legal perspective --
A practical guide to managing conflict --
Measuring the costs of conflict --
The psychology of conflict and conflict management --
The resolution spectrum --
Developing a resolution policy to replace your traditional grievance procedure --
Mediation : an in-depth analysis --
How to develop an internal mediation scheme --
Tackling bullying and harassment : from process to people --
Total conflict management : a whole-systems approach for preventing and resolving conflict --
Managing workplace and employment disputes : an international perspective --
Resolution resources --
Conclusion --
Glossary --
Index.
Responsibility: David Liddle.

Abstract:

Resolve and prevent conflict in the workplace with this essential guide for HR professionals.  Read more...

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