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Managing differences : how to build better relationships at work and home

Author: Daniel Dana
Publisher: Prairie Village, Kan. : MTI Publications, 2006.
Edition/Format:   Print book : English : 4th edView all editions and formats
Database:WorldCat
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Daniel Dana
ISBN: 9780962153457 0962153451
OCLC Number: 150383040
Notes: Includes index.
Description: xvi, 240 pages : illustrations ; 22 cm
Contents: pt. 1. The challenge. Interpersonal tragedies : why the world needs a simple, practical peacemaking tool for everyday life --
Does self-help help? : how this book might save your job, your marriage, your--
--
Assessing the cost of conflict in your organization --
Why do we self-destruct? --
The three levels of conflict --
pt. 2. Self mediation : a 4-step method. A skeleton view --
The cardinal rules --
Step 1 : find a time to talk --
Step 2 : plan the context --
Step 3 : talk it out --
Skills for dialogue --
Step 4 : make a deal --
pt. 3. Limitations. Resolution is nonrational --
What it can do, what it can't --
When it works, when it won't --
pt. 4. Third-party mediation. Helping others manage their differences --
pt. 5. Why it works. Introduction to the behavioral science of difference-management --
Dynamics of interpersonal conflict --
Forces toward harmony --
Summary : how self mediation turns conflict into cooperation --
pt. 6. Common courtesy. Better living through mediation in everyday life.
Responsibility: Daniel Dana.

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