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Managing difficult interactions : expert solutions to everyday challenges.

Author: Harvard Business School. Press.
Publisher: Boston, Mass. : Harvard Business Press, ©2008.
Series: Pocket mentor series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
In the business world, confrontations are inevitable-whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. (Barnes & Noble).
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Additional Physical Format: Online version:
Managing difficult interactions.
Boston, Mass. : Harvard Business Press, ©2008
(OCoLC)749020696
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Harvard Business School. Press.
ISBN: 9781422125083 1422125084
OCLC Number: 213312220
Description: x, 84 pages ; 18 cm.
Contents: What are difficult interactions? --
What causes difficult interactions? --
Deciding which difficult interactions to address --
Step 1 : assessing the facts --
Step 2 : addressing the emotions --
Step 3 : managing threats to your self-image --
Step 4 : solving the real problem --
Helping your employees manage difficult interactions --
Tools for managing difficult interactions --
Test yourself --
To learn more --
Sources for managing difficult interactions.
Series Title: Pocket mentor series.
More information:

Abstract:

In the business world, confrontations are inevitable-whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. (Barnes & Noble).

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