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Managing Difficult Participants Pocketbook : 2nd Edition.

Author: John Townsend
Publisher: New York : Management Pocketbooks, 2010.
Series: Management Pocketbooks.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
<Div>A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Townsend, John.
Managing Difficult Participants Pocketbook : 2nd Edition.
New York : Management Pocketbooks, ©2010
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Townsend
ISBN: 9781907078590 1907078592
OCLC Number: 908094478
Description: 1 online resource (98 pages).
Series Title: Management Pocketbooks.

Abstract:

<Div>A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. ""I loved the book. It shows such a great variety of ways to deal with challengers."" </div>

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