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Managing Difficult Situations.

Author: Films on Demand.; Films Media Group.
Publisher: Lawrenceville, NJ : Films Media Group ; Orangeville, ON : McIntyre Media [distributor] 1991
Edition/Format:   eVideo : EnglishView all editions and formats
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Material Type: Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Films on Demand.; Films Media Group.
OCLC Number: 700401211
Notes: Title from resource description page (viewed Dec. 09, 2010).
"The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers? (20 minutes)."
Description: 1 streaming video (20 min.)

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