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Managing for quality and performance excellence

Author: James R Evans; William M Lindsay
Publisher: Australia ; Mason, OH : South-Western Cengage Learning, ©2014.
Edition/Format:   Print book : English : 9th edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: James R Evans; William M Lindsay
ISBN: 9781285069463 1285069463
OCLC Number: 842302008
Description: xxi, 697, [60] pages : illustrations ; 26 cm
Contents: pt. 1. Principles of quality --
Introduction to quality --
Foundations of quality management --
Customer focus --
Workforce focus --
Process focus --
pt. 2. Tools and techniques for quality --
Statistical methods in quality management --
Design for quality and product excellence --
Measuring and controlling quality --
Process improvement and six sigma --
pt. 3. Beyond quality management : managing for performance excellence --
The Baldrige framework for performance excellence --
Strategy and performance excellence --
Measurement and knowledge management for performance excellence --
Leadership for performance excellence --
Building and sustaining quality and performance excellence.
Responsibility: James R. Evans, William M. Lindsay.

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