skip to content
Managing for quality and performance excellence Preview this item
ClosePreview this item

Managing for quality and performance excellence

Author: James R Evans; William M Lindsay
Publisher: Australia ; Mason, OH : South-Western Cengage Learning, ©2014.
Edition/Format:   Print book : English : 9th edView all editions and formats
Database:WorldCat
Getting this item's online copy... Getting this item's online copy...

Find a copy in the library

Getting this item's location and availability... Getting this item's location and availability...

WorldCat

Find it in libraries globally
Worldwide libraries own this item

Details

Document Type: Book
All Authors / Contributors: James R Evans; William M Lindsay
ISBN: 9781285069463 1285069463
OCLC Number: 842302008
Description: xxi, 697, [60] pages : illustrations ; 26 cm
Contents: pt. 1. Principles of quality --
Introduction to quality --
Foundations of quality management --
Customer focus --
Workforce focus --
Process focus --
pt. 2. Tools and techniques for quality --
Statistical methods in quality management --
Design for quality and product excellence --
Measuring and controlling quality --
Process improvement and six sigma --
pt. 3. Beyond quality management : managing for performance excellence --
The Baldrige framework for performance excellence --
Strategy and performance excellence --
Measurement and knowledge management for performance excellence --
Leadership for performance excellence --
Building and sustaining quality and performance excellence.
Responsibility: James R. Evans, William M. Lindsay.
Retrieving notes about this item Retrieving notes about this item

Reviews

User-contributed reviews

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.