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Managing front office operations

Author: Michael L Kasavana; Richard M Brooks; Charles E Steadmon
Publisher: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, ©1991.
Edition/Format:   Print book : English : 3rd edView all editions and formats
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Document Type: Book
All Authors / Contributors: Michael L Kasavana; Richard M Brooks; Charles E Steadmon
ISBN: 0866120610 9780866120616 0866120661 9780866120661
OCLC Number: 24067302
Notes: Revised edition of: Managing front office / Charles E. Steadmon, Michael L. Kasavana. 2nd ed. 1988.
Description: xiii, 435 pages : illustrations ; 29 cm
Contents: Lodging industry --
Hotel organization --
Front office operations --
Reservations --
Registration --
Ongoing responsibilities --
Front office accounting --
Night audit --
Check-out and settlement --
Managing human resources --
Planning and evaluating --
Yield management.
Responsibility: Michael L. Kasavana, Richard M. Brooks ; contributing author, Charles E. Steadmon.

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