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Managing hotels effectively : lessons from outstanding general managers

Author: Eddystone C Nebel
Publisher: New York, N.Y. : Van Nostrand Reinhold, ©1991.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Eddystone C Nebel
ISBN: 0442238142 9780442238148
OCLC Number: 23145201
Description: xxviii, 436 p. : ill. ; 25 cm.
Contents: The environment of the hotel business --
Service, people, & profits in the hotel business --
An overview of strategic planning --
Planning in hotels --
Hotel organization --
Coordinating the activites of a hotel --
Hotel staffing --
Motivation --
Communication in hotels --
Leading people --
Leading organizations --
An overview of controlling hotel operations --
Controlling results: hotel revenues & costs --
Control: getting employees to do things right & to do the right things --
The GMs' background & personal characteristics --
The day-to-day activities of outstanding hotel managers.
Responsibility: Eddystone C. Nebel, III.

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