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Managing hotels effectively : lessons from outstanding general managers

Author: Eddystone C Nebel
Publisher: New York, N.Y. : Wiley, ©1991.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Covering the fundamentals of hotel management, this work provides hospitality professionals with the theories, background, and practical skills they need to be successful general managers. It is  Read more...

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Document Type: Book
All Authors / Contributors: Eddystone C Nebel
ISBN: 0471289094 9780471289098 0442238142 9780442238148
OCLC Number: 41953990
Description: xxviii, 436 pages : illustrations ; 25 cm
Contents: The Environment of the Hotel Business. Service, People, and Profits in the Hotel Business. An Overview of Strategic Planning. Planning in Hotels. Hotel Organization. Coordinating the Activities of a Hotel. Hotel Staffing. Motivation. Communication in Hotels. Leading People. Leading Organizations. An Overview of Controlling Hotel Operations. Controlling Results: Hotel Revenues and Costs. Control: Getting Employees to Do Things Right and to Do the Right Things. The GMs' Background and Personal Characteristics. The Day-to-Day Activities of Outstanding Hotel Managers. Appendix. Index.
Responsibility: Eddystone C. Nebel, III.

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