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Managing human resources in the European tourism and hospitality industry : a strategic approach

Author: Tom Baum
Publisher: London ; New York : Chapman & Hall, 1995.
Series: Chapman & Hall series in tourism and hospitality management.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

This text considers the human resource management issues facing both the tourism and hospitality industries from a multicultural and international perspective.

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Document Type: Book
All Authors / Contributors: Tom Baum
ISBN: 0412556308 9780412556302
OCLC Number: 32755381
Description: xii, 281 pages ; 25 cm.
Contents: Tourists, tourism and employment: defining the scope of the book. Tourism development and the nature of employment in Europe: an historical perspective. Character structure of the tourism industry in Europe and its impact on employment. The tourism labour market. Quality, service and the HR imperative in tourism. Multi-culturalism in the European tourism industry. The dark side of the coin. Education, training and development for European tourism. Planning European tourism's human resource needs. Human resources in context.
Series Title: Chapman & Hall series in tourism and hospitality management.
Other Titles: Managing human resources
Responsibility: Tom Baum.

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