skip to content
Managing in the service economy Preview this item
ClosePreview this item
Checking...

Managing in the service economy

Author: James L Heskett
Publisher: Boston, Mass. : Harvard Business School Press, 1986.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Online version:
Heskett, James L.
Managing in the service economy.
Boston, Mass. : Harvard Business School Press, 1986
(OCoLC)564245833
Document Type: Book
All Authors / Contributors: James L Heskett
ISBN: 0875841309 9780875841304 0875841430 9780875841434
OCLC Number: 13010710
Description: viii, 211 pages : illustrations ; 25 cm
Contents: A strategic service vision : basic elements --
A strategic service vision : integrative elements --
Positioning in competitive service strategies --
The service concept : product line development --
Operating strategy : productivity --
Operating strategy : barriers to entry --
People and the service culture --
The multinational development of service industries --
Services in the future --
Concluding remarks.
Responsibility: James L. Heskett.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/13010710> # Managing in the service economy
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "13010710" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/3768390828#Place/boston_mass> ; # Boston, Mass.
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/mau> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/dienstensector> ; # Dienstensector
   schema:about <http://dewey.info/class/658/e19/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/services_marketing> ; # Services--Marketing
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/etude_de_cas> ; # Etude de cas
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/secteur_tertiaire> ; # Secteur tertiaire
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/gestion_d_entreprise> ; # Gestion d'entreprise
   schema:about <http://id.loc.gov/authorities/subjects/sh85120350> ; # Service industries--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/societe_de_service> ; # Société de service
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/strategie_entreprise> ; # Stratégie entreprise
   schema:about <http://id.worldcat.org/fast/1113442> ; # Service industries--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/3768390828#Topic/management> ; # Management
   schema:bookFormat bgn:PrintBook ;
   schema:creator <http://viaf.org/viaf/100954932> ; # James L. Heskett
   schema:datePublished "1986" ;
   schema:description "A strategic service vision : basic elements -- A strategic service vision : integrative elements -- Positioning in competitive service strategies -- The service concept : product line development -- Operating strategy : productivity -- Operating strategy : barriers to entry -- People and the service culture -- The multinational development of service industries -- Services in the future -- Concluding remarks."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/3768390828> ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/564245833> ;
   schema:name "Managing in the service economy"@en ;
   schema:productID "13010710" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/13010710#PublicationEvent/boston_mass_harvard_business_school_press_1986> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/3768390828#Agent/harvard_business_school_press> ; # Harvard Business School Press
   schema:workExample <http://worldcat.org/isbn/9780875841434> ;
   schema:workExample <http://worldcat.org/isbn/9780875841304> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/13010710> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/3768390828#Agent/harvard_business_school_press> # Harvard Business School Press
    a bgn:Agent ;
   schema:name "Harvard Business School Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/3768390828#Topic/gestion_d_entreprise> # Gestion d'entreprise
    a schema:Intangible ;
   schema:name "Gestion d'entreprise"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3768390828#Topic/services_marketing> # Services--Marketing
    a schema:Intangible ;
   schema:name "Services--Marketing"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3768390828#Topic/societe_de_service> # Société de service
    a schema:Intangible ;
   schema:name "Société de service"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3768390828#Topic/strategie_entreprise> # Stratégie entreprise
    a schema:Intangible ;
   schema:name "Stratégie entreprise"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85120350> # Service industries--Management
    a schema:Intangible ;
   schema:name "Service industries--Management"@en ;
    .

<http://id.worldcat.org/fast/1113442> # Service industries--Management
    a schema:Intangible ;
   schema:name "Service industries--Management"@en ;
    .

<http://viaf.org/viaf/100954932> # James L. Heskett
    a schema:Person ;
   schema:familyName "Heskett" ;
   schema:givenName "James L." ;
   schema:name "James L. Heskett" ;
    .

<http://worldcat.org/isbn/9780875841304>
    a schema:ProductModel ;
   schema:isbn "0875841309" ;
   schema:isbn "9780875841304" ;
    .

<http://worldcat.org/isbn/9780875841434>
    a schema:ProductModel ;
   schema:isbn "0875841430" ;
   schema:isbn "9780875841434" ;
    .

<http://www.worldcat.org/oclc/564245833>
    a schema:CreativeWork ;
   rdfs:label "Managing in the service economy." ;
   schema:description "Online version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/13010710> ; # Managing in the service economy
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.