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Managing information quality : increasing the value of information in knowledge-intensive products and processes

Author: Martin J Eppler
Publisher: Berlin ; New York : Springer, ©2006.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
"What makes information useful? This seemingly simple and yet challenging question is the central topic of this book. It examines pragmatic methods through which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive products (from reports to websites) and processes (ranging from consulting to product development). The book contains four proven principles to apply a framework  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Martin J Eppler
ISBN: 9783540314080 3540314083
OCLC Number: 65166758
Description: x, 398 pages : illustrations ; 24 cm
Contents: 1. Introducing the notion of information quality --
2. Information quality problems and current approaches --
3. A framework for information quality management --
4. Information quality case studies --
5. Conclusion and outlook.
Responsibility: Martin J. Eppler.
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Abstract:

Shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. This text offers principles for  Read more...

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From the reviews of the second edition: "Eppler's framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences Read more...

 
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   schema:reviewBody ""What makes information useful? This seemingly simple and yet challenging question is the central topic of this book. It examines pragmatic methods through which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive products (from reports to websites) and processes (ranging from consulting to product development). The book contains four proven principles to apply a framework developed by the author to a variety of information products and thus increase their value. Six in-depth case studies and several short cases show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers. Diagrams and tales, as well as diagnostic questions and summary boxes are used to make its content actionable. This revised second edition includes an additional chapter on information quality in e-government, a new case study on risk information, a new section on communication and knowledge quality, as well as an index to find key topics quickly."--BOOK JACKET." ;
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