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|Additional Physical Format:||Print version:
Washington, D.C. : National Academy Press, 1988
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
Bruce R Guile; James Brian Quinn; National Academy of Engineering.
|ISBN:||0585143331 9780585143330 9786610214624 661021462X|
|Notes:||At head of title: National Academy of Engineering.
Includes material presented at a symposium entitled "Technology in Services: the Next Economy" held in Washington, D.C., Jan. 28-29, 1988, sponsored by the National Academy of Engineering.
|Reproduction Notes:||Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL|
|Description:||1 online resource (vi, 211 pages) : illustrations.|
|Details:||Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.|
|Contents:||Managing innovation in services / James Brian Quinn, Bruce R. Guile --
Services technology and manufacturing / James Brian Quinn --
Pictures and parts / Frederick A. Fellowes, Donald N. Frey --
Custodial package tracking at Federal Express / Carl Nehls --
Electronic automation at the New York Stock Exchange / Christopher Keith, Allan Grody --
Using technology for competitive advantage / Paul F. Glaser --
Operations research and the services industries / Richard C. Larson --
Cellular mobile telephone services / John H. Davis --
Modern bridge construction and engineering services / Juan A. Murillo --
Professional services firms and information technology / Thomas H. Doorley, Alison Gregg, Christopher Gagnon.
|Series Title:||Series on technology and social priorities.|
|Responsibility:||Bruce R. Guile and James Brian Quinn, editors.|