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Managing intercultural conflict effectively

Author: Stella Ting-Toomey; John G Oetzel
Publisher: Thousand Oaks [u.a.] : Sage, [20]06.
Series: Communicating effectively in multicultural contexts, 6.
Edition/Format:   Print book : English : [Nachdr.]View all editions and formats
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Document Type: Book
All Authors / Contributors: Stella Ting-Toomey; John G Oetzel
ISBN: 0803948425 9780803948426 0803948433 9780803948433
OCLC Number: 612487987
Description: XIV, 234 S. : graph. Darst.
Contents: About the AuthorsList of Figures & TablesPreface1. Intercultural Conflict. An Introduction Practical Reasons Culture: A Learned Meaning System Intercultural Conflict: Basic Assumptions2. Intercultural Conflict. A Culture-Based Situational Model A Culture-Based Situational Conflict Model: Primary Orientation Factors Situational and Relationship Boundary Features Intercultural Conflict Communication: Process Factors Intercultural Conflict Competence: Four Criteria Conclusion3. Intercultural-Intimate Conflict in Personal Relationships Intercultural -Intimate Conflict: Primary Factors Intercultural -Intimate Conflict: Situational Features Intercultural -Intimate Conflict: Process Factors Intercultural -Intimate Conflict: Outcome Dimensions Intercultural -Intimate Conflict: Practical Guidelines4. Intercultural Conflict in Diverse Work Groups What is a Group? Sources of Conflict in a Culturally Diverse Group Culture-Based Situational Features: Influence of Group Inputs on Conflict Process Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs Intercultural Conflict in Diverse Work Groups: Practical Guidelines5. Intercultural Conflict Between Managers and Employees in Organizations Conflicts Between Managers and Employees Primary Orientation Factors: A Model of Conflict Approaches Conflicts in Multinational Organizations Culturally Diverse Organizations in the United States Intercultural Conflict Between Managers and Employees: Practical Guidelines6. Managing Intercultural Conflict Competently Knowledge Dimension Mindfulness Dimension Constructive Conflict Skills Dimension ConclusionsAppendix: Measures of Face Concerns and Facework Behaviors in Four National CulturesData Collection ProceduresResults of Panculture Factor AnalysesReferencesIndex
Series Title: Communicating effectively in multicultural contexts, 6.
Responsibility: Stella Ting-Toomey ; John G. Oetzel.

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"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for Read more...

 
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