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Managing IT Performance to Create Business Value.

Author: Jessica Keyes
Publisher: Milton : CRC Press, 2016.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Keyes, Jessica.
Managing IT Performance to Create Business Value.
Milton : CRC Press, ©2016
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jessica Keyes
ISBN: 9781498752879 149875287X
OCLC Number: 959148908
Notes: Motivation.
Description: 1 online resource (389 pages)
Contents: Cover; Half Title; Title; Copyright; Contents; Preface; Acknowledgments; Author; Chapter 1: Designing Performance-Based Strategic Planning Systems; IT Roadmap ; Strategic Planning ; Strategy Implementation ; Implementation Problems ; In Conclusion ; References ; Chapter 2: Designing Performance Management and Measurement Systems; Developing the QI Plan ; Balanced Scorecard. Establishing a Performance Management Framework Developing Benchmarks ; Looking Outside the Organization ; Process Mapping ; In Conclusion ; Reference ; Chapter 3: Designing Metrics; What Constitutes a Good Metric? ; IT-Specific Measures ; System-Specific Metrics ; Financial Metrics. Initial Benefits Worksheet Continuing Benefits Worksheet ; Quality Benefits Worksheet ; Other Benefits Worksheet ; ROI Spreadsheet Calculation ; Examples of Performance Measures ; In Conclusion ; Project/Process Measurement Questions ; Organizational Measurement Questions. Project Software Measurement Software Engineering Institute Capability Maturity Model ; Identify a Goal-Question-Metric (GQM) Structure ; Develop a Software Measurement Plan ; Example Measurement Plan Standard ; In Conclusion ; Chapter 5: Designing People Improvement Systems; Impact of Positive Leadership.

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