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Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance

Author: Ali Emrouznejad; Emilyn Cabanda
Publisher: Heidelberg : Springer, 2014.
Series: International series in operations research & management science, v. 215.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision makingcan help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Printed edition:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ali Emrouznejad; Emilyn Cabanda
ISBN: 9783662434376 3662434377 3662434369 9783662434369
OCLC Number: 886634025
Description: 1 online resource (xviii, 394 pages) : illustrations (some color).
Contents: Managing Service Productivity using Data Envelopment Analysis --
Development of Assessment Model for Research Efficiency of Universities --
Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education --
Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach --
Benchmarking in healthcare: an approach based on closest targets --
Service Enterprise Productivity in Action (SEPIA) --
Using Data Envelopment Analysis to Measure Good Governance --
Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres --
How (In)efficient are Brazilian Courts? Measuring it with DEA --
Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry --
Internal Structure of Service Organization --
From Multi-Activity Financial Institutions to Network Structure Hotels --
Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors --
Improving energy efficiency of walnut production using data envelopment analysis approach --
Service Productivity in IT: A Network Efficiency Measure with Application to Communication --
Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India --
Measuring efficiency of Urban Transport --
Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency --
Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA --
Using DEA to Improve the Efficiency of Pupil Transportation.
Series Title: International series in operations research & management science, v. 215.
Responsibility: Ali Emrouznejad, Emilyn Cabanda, editors.

Abstract:

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve  Read more...

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