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Managing service quality

Author: Paul Kunst; Jos Lemmink
Publisher: London : Paul Chapman.
Series: QMS (Series : London, England)
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Paul Kunst; Jos Lemmink
ISBN: 1853963305 9781853963308
OCLC Number: 35599800
Description: xiii, 121 pages ; 24 cm.
Contents: Vol. 2. c1996.
Series Title: QMS (Series : London, England)
Responsibility: edited by Paul Kunst, Jos Lemmink.

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