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Managing stakeholders in software development projects

Author: John McManus
Publisher: Amsterdam ; New York : Elsevier Butterworth-Heinemann, 2005.
Series: Computer weekly professional series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Aims to explain some of the complexities of project management and managerial relationships with stakeholders by discussing the practice of stakeholder engagement, dialog, measurement and management  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
McManus, John, 1955-
Managing stakeholders in software development projects.
Amsterdam ; New York : Elsevier Butterworth-Heinemann, 2005
(DLC) 2005275070
(OCoLC)57751878
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John McManus
ISBN: 9780080473338 0080473334
OCLC Number: 123494621
Description: 1 online resource (xvii, 177 pages) : illustrations.
Contents: Cover --
Managing Stakeholders in Software Development Projects --
Contents --
Computer Weekly Professional Series --
Preface --
About the author --
Acknowledgements --
1 Stakeholders and the context of software project management --
1.1 Software project management --
1.1.1 The right project methodology --
1.1.2 The right project team --
1.1.3 The right project manager --
1.2 The nature of stakeholder theory --
1.2.1 Identifying stakeholders --
1.2.2 Supportive stakeholder relationships --
1.2.3 Gaining stakeholder commitment and trust --
1.3 The principles of stakeholder management --
1.4 Key questions in stakeholder management --
1.4.1 What is a stake? --
1.4.2 What challenges do the stakes and stakeholders present? --
1.4.3 What responsibilities does the organization have to stakeholders? --
1.4.4 Values among stakeholders --
1.4.5 What strategies should management adopt to manage its stakeholders? --
1.5 Chapter summary --
10 key points --
Chapter reading --
2 Stakeholders within the project environment --
2.1 The identification of stakeholders and their roles --
2.1.1 Stakeholder analysis techniques --
2.1.2 Stakeholder roles --
2.2 The classification and characteristics of stakeholders --
2.2.1 Primary stakeholders --
2.2.2 Secondary stakeholders --
2.2.3 External stakeholders --
2.2.4 Extended stakeholders --
2.3 The involvement of stakeholders in projects --
2.3.1 Forms of participation --
2.3.2 Benefits of participation --
2.3.3 Some pitfalls with participatory approaches --
2.4 Chapter summary --
10 key points --
Chapter reading --
3 Capability and stakeholder management --
3.1 Resources and issues management --
3.2 Capability vs. competence --
3.2.1 Capability maturity models --
3.2.2 Capability and task definition --
3.3 Defining stakeholder commitment --
3.4 Defining stakeholder interests --
3.4.1 Accreditation feasibility project interests --
3.5 Defining stakeholder power --
3.6 Predicting stakeholder problems --
3.6.1 Problem management --
3.6.2 Gaining acceptance --
3.7 Addressing stakeholder information needs --
3.7.1 Developing a stakeholder communication strategy --
3.8 Chapter summary --
10 key points --
Chapter reading --
4 Instruments of stakeholder analysis --
4.1 Review on stakeholder analysis --
4.2 Stakeholder values and behaviours --
4.3 Conflict and loyalties --
4.3.1 Conflict resolution --
4.3.2 Loyalty --
4.4 Ethics in stakeholder relationships --
4.4.1 Ethical thoughts --
4.5 Central ethical issues --
4.5.1 Temptation --
4.5.2 Ethical quandaries --
4.5.3 Criticism --
4.5.4 Professional self-regulation --
4.6 Legitimacy and project governance --
4.6.1 Project governance --
4.7 Managing stakeholder adjustments --
4.8 The role of communication --
4.9 Chapter summary --
10 key points --
Chapter reading --
5 Building and assessing collaborative stakeholder relationships --
5.1 Collaborative stakeholder relationships --
5.1.
Series Title: Computer weekly professional series.
Responsibility: John McManus.
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