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Managing stress and conflict in libraries

Author: Sheila Pantry
Publisher: London : Facet Pub., 2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of  Read more...
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Genre/Form: Ratgeber
Additional Physical Format: Online version:
Pantry, Sheila.
Managing stress and conflict in libraries.
London : Facet, 2007
(OCoLC)607851032
Online version:
Pantry, Sheila.
Managing stress and conflict in libraries.
London : Facet, 2007
(OCoLC)608548156
Document Type: Book
All Authors / Contributors: Sheila Pantry
ISBN: 9781856046138 1856046133
OCLC Number: 156780628
Description: xv, 140 pages ; 24 cm
Contents: Acknowledgements --
Glossary --
Introduction --
1. Current concerns worldwide --
2. Are you at risk? --
3, The business case --
4. Risk assessment --
5. Carrying out risk assessments --
6. Advice, guidance and legislation galore --
7. Now is the time for you to act! --
8. Dealing with aggression and violence --
9. Support you can expect after an incident --
10. You are not alone --
Appendices --
Index.
Responsibility: Sheila Pantry.

Abstract:

Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution,  Read more...

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"Sheila Pantry has drawn up a useful guide to dealing with the stresses of working in a library. In a clearly laid out book, she outlines the causes of stress, the practical steps librarians can take Read more...

 
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