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Managing the twenty-first century reference department : challenges and prospects

Author: Kwasi Sarkodie-Mensah
Publisher: Binghamton, NY : Haworth Information Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kwasi Sarkodie-Mensah
ISBN: 0789023318 9780789023315 0789023326 9780789023322
OCLC Number: 53307622
Notes: "Co-published simultaneously as The reference librarian, number 81."
Description: 124 pages ; 23 cm
Contents: Managing an academic reference department / Lynda Leahy --
From core competencies to desired traits : hiring a head of reference for the new millennium / Philip C. Howze --
Managing the 21st century reference department : competencies / Justina O. Osa --
Training the new head of reference : focusing on the supervising relationship as technique / Philip C. Howze --
Collaborative leadership : a model for reference services / Kathryn M. Crowe --
It takes a village to manage the 21st century reference department / Paula McMillen, Loretta rielly --
The 21st century reference department : working to provide quality service to users / Patience L. Simmonds --
Leadership or management : expectations for head of reference services / Felix E. Unaeze.
Other Titles: Reference librarian.
Responsibility: Kwasi Sarkodie-Mensah, editor.
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Abstract:

Provides librarians with the knowledge and skills they need to manage an effective reference service, and also provides an inside look at Oregon State University's Valley Library's new management  Read more...

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