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Managing the unexpected : assuring high performance in an age of complexity

Author: Karl E Weick; Kathleen M Sutcliffe
Publisher: San Francisco : Jossey-Bass, ©2001.
Series: University of Michigan Business School management series.
Edition/Format:   Book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
"Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to  Read more...
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Additional Physical Format: Online version:
Weick, Karl E.
Managing the unexpected.
San Francisco : Jossey-Bass, c2001
(OCoLC)756431300
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Karl E Weick; Kathleen M Sutcliffe
ISBN: 0787956279 9780787956271
OCLC Number: 46366219
Description: xvi, 200 p. ; 24 cm.
Contents: Managing the unexpected: what business can learn from high reliability organizations --
The expected--and the unexpected --
A closer look at process and why planning can make things worse --
Assessing your capabilities for assured performance --
Organizational culture and the unexpected --
How to manage mindfully.
Series Title: University of Michigan Business School management series.
Responsibility: Karl E. Weick, Kathleen M. Sutcliffe.
More information:

Abstract:

"Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to threats with flexibility rather than rigidity. Their practical, solutions-oriented approach includes numerous case studies demonstrating "mindful" practices and enables readers to assess and implement mindfulness in their own organizations."--BOOK JACKET.

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