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Mastering the art and skill of listening : a guide to negotiation

Author: Jeffrey Hugh Newman
Publisher: New York : Wolters Kluwer Law & Business, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Jeffrey Hugh Newman
ISBN: 9781454821656 1454821655
OCLC Number: 838405746
Notes: "Aspen Publishers."
Description: viii, 116 p. ; 23 cm
Contents: The skill of hearing --
The art of listening --
Ask questions --
then, be quiet and listen! --
Egotude --
No! : The anatomy of no --
Yes! : The "smiley face" --
Understanding --
Emails : lurking minefields --
The crossword puzzle of life --
Every day is a negotiation --
Negotiating away the fears --
Seven miles high but only inches away --
The art of ad-libbing --
Little things mean a lot --
How you think is everything.
Responsibility: Jeffrey Hugh Newman.

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