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Measure up! : yardsticks for continuous improvement

Author: Richard L Lynch; Kelvin F Cross
Publisher: Cambridge, Mass. : Brackwell Business, 1993.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Based on discussions with hundreds of managers from a broad spectrum of industries in the US and Europe, as well as case studies in three companies, this book includes dozens of practical examples,  Read more...

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Document Type: Book
All Authors / Contributors: Richard L Lynch; Kelvin F Cross
ISBN: 1557864616 9781557864611
OCLC Number: 28584791
Notes: Includes index.
Description: xi, 212 pages : illustrations ; 23 cm
Contents: 1. Does Your Yardstick Measure Up? 2. Taking the Blinders Off 3. Dynamic Strategies Need Dynamic Yardsticks 4. The Eyes of the Customer 5. Down to the Brass Tacks 6. Performance That Counts to the Customer 7. Performance That Counts to the Bottom Line 8. Custom Tailoring Performance Measures 9. Altering The Corporate Mind Set 10. Mending and Remodelling Related Systems.
Responsibility: Richard L. Lynch and Kelvin F. Cross.

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"<i>Measure Up!</i> provides the missing ingredient in contemporary operations management, an approach to performance measurement which will sustain the initial successes with JIT and TQM." Read more...

 
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