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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/34798037 Title: Measuring and managing performance in organizations Author: Robert D Austin Publisher: New York : Dorset House Pub., ©1996. ISBN/ISSN: 0932633366 9780932633361 OCLC:34798037

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Measuring and managing performance in organizations

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Measuring and managing performance in organizations

Author:	Robert D Austin
Publisher:	New York : Dorset House Pub., ©1996.
Edition/Format:	Book : EnglishView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.

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Material Type:	Internet resource
Document Type:	Book, Internet Resource
All Authors / Contributors:	Robert D Austin Find more information about:
ISBN:	0932633366 9780932633361
OCLC Number:	34798037
Description:	xxi, 216 p. : ill. ; 23 cm.
Contents:	An introduction to measurement issues -- A closer look at measurement dysfunction -- The intended uses of measurement in organizations -- How economists approach the measurement problem -- Constructing a model of measurement and dysfunction -- Bringing internal motivation into the model -- Three ways of supervising the agent -- Designing incentive systems -- A summary of the model -- Measurement and internal motivation -- Comparing delegatory and measurement-based management -- When neither management method seems recommended -- Purely informational measurement -- How dysfunction arises and persists -- The cynical explanation of dysfunction -- Interviews with software measurement experts -- The measurement disease -- Societal implications and extensions -- A difficult but solvable problem -- Appendix : Interview methods and questions.
Responsibility:	Robert D. Austin ; foreword by Tom DeMarco & Timothy Lister.

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