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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

Author: Bob E Hayes
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008.
Edition/Format:   eBook : Document : English : Third editionView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Hayes, Bob E.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods.
Milwaukee, Wisconsin : ASQ Quality Press, 2008
xxiii, 287 pages ; 24 cm
(DLC) 10929568
(OCoLC)227573879
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bob E Hayes
ISBN: 9780873897433 0873897439
OCLC Number: 893682605
Description: 1 online resource (311 pages) : illustrations
Responsibility: Bob E. Hayes.

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