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Measuring library performance : principles and techniques

Author: Peter Brophy
Publisher: London : Facet, 2006.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
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Document Type: Book
All Authors / Contributors: Peter Brophy
ISBN: 9781856045933 1856045935
OCLC Number: 70173875
Description: xxiii, 242 p. : ill. ; 24 cm.
Contents: Background --
Theoretical considerations --
User satisfaction --
Impact on users --
Social and economic impact --
Inputs --
Processes --
Outputs --
Staff --
Infrastructure --
Services for all --
Benchmarking --
The balanced scorecard --
Standards.
Responsibility: Peter Brophy.

Abstract:

Provide an account of thinking and research on the evaluation of library services. Illustrated throughout with examples across the different library sectors, this book is structured to focus on the  Read more...

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"This book is an essential resource for libraries and librarians who are serious about measuring their impact on customers, patrons, and society at large...Measuring Library Performance will benefit Read more...

 
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