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Measuring organizational improvement impact : a practical guide to successfully linking organizational improvement measures

Author: Richard Y Chang; Paul De Young
Publisher: Irvine, Calif. : Richard Chang Associates, ©1995.
Series: Quality improvement series.; Practical guide.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Richard Y Chang; Paul De Young
ISBN: 1883553172 9781883553173
OCLC Number: 34344998
Description: vii, 124 pages : illustrations ; 26 cm.
Contents: 1. Introduction --
2. A quick look at measurement --
3. Measurement in action --
4. Step 1: developing organization-wide KRAs, KIs, and performance "targets" --
5. Step 2: select organization-wide KRAs and KIs linked to your work group --
6. Step 3: developing work group "key result areas" --
7. Step 4: develop work group "key indicators" --
8. Step 5: determine data collection, tracking, and feedback methods --
9. Step 6: gather baseline data and set performance targets --
10. Step 7: establish work group objectives and tactics --
11. Step 8: implement plans, monitor performance, and provide feedback --
12. Summary.
Series Title: Quality improvement series.; Practical guide.
Responsibility: Richard Y. Chang, Paul De Young.

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